Book Descriptions:

-- Comprehensive, up-to-date information on how to set up the office telephone system and train personnel -- Contains decision guidelines for assessing urgency of most common calls -- Written at appropriate level for the medical office assistant and organized by complaint -- Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition -- Includes home health care advice for each problem -- Offers guidance on risk management for physician and staff -- Includes sample cases to train and evaluate personnel




Designed by Macrovector